FAQ

Frequently Asked Questions

How long before my order ships?

Orders will be processed within 1-2 business days and then sent out for shipping.



Who do I contact about my order?

We are always happy to help. Email us at teafluentteashop@gmail.com and one of our friendly staff will assist you with any questions or concerns you may have.



What type of payments do you accept?

We accept Visa, Mastercard, Visa Debit, and Paypal. We never store your credit card information on our servers. All transactions go through our secure merchant services provider.



What happens if I change my mind after ordering?

We understand that sometimes an order needs to be canceled due to mistake or change of heart. If you need to cancel your order because we are low or out of stock of a product, a full refund or credit for the price of the product will be provided. If the cancellation occurs before we have packed the order, within 24 hours of the order being placed, a full refund or credit can be provided. If the order has already been packed, after 24 hours of the order being placed, but not shipped, a restocking fee of 15% of the total order applies.



What happens if my order is damaged, incorrect, or incomplete?

Quality control is very important to is and we go to great lengths to ensure that your order is correct, properly packaged and well protected. Despite our best efforts, human error or damage during transit is still possible. If any of your items are damaged or incorrect, please email us immediately so that we can assist you. All damaged, incorrect or incomplete items must be reported within 14 days from the date of reception.



Is Teafluent tea nut-free?

Unfortunately no. We import teas and herbs from farms in countries where nut-free facilities do not exist. We do our best to warn you if a tea may have a higher likelihood of containing nuts, but it is impossible for us to guarantee that our products have never come into contact with peanuts.



My order arrived damaged, incorrect, or did not arrive.

Please email us immediately at teafluentteashop@gmail.com